Their customer support really helped us out when our host ghosted us at check-in. They found us a new place nearby and gave us a credit for the trouble.

I've had a few 'Airbnb vs. Reality' moments. The photos showed a bright, modern apartment, but the place was actually a bit dingy and smelled like old cigarettes. You really have to read the recent reviews carefully to know what you're getting.

I love the unique places you can find. We stayed in a converted lighthouse last summer and it’s a memory my kids will have forever. You just don't get that kind of soul or character in a standard hotel room.