The 'AirCover' sounds great on paper, but when I actually had a broken AC in July, it took two days of messaging back and forth to get any real help.

I used it for a summer internship in a new city. Being able to read reviews from previous long-term guests gave me a lot of peace of mind. I knew exactly what the WiFi speed was and if the neighborhood was quiet at night.

The customer support has actually improved. We had a host cancel on us an hour before check-in and Airbnb found us a better place nearby and covered the price difference. It turned a potential disaster into a win.

The 'Rooms' feature they brought back is actually pretty cool for solo travel. I stayed with a local artist in Berlin and she gave me better tips on where to eat than any guidebook ever could. It’s a great way to save money and actually meet people.

Found the cutest cabin in the woods for our anniversary. The app is so easy to use and I love being able to chat directly with the host. It felt so much more personal than a hotel, and the kitchen was fully stocked with local coffee!