Reviewers frequently noted that the platform is suitable for whole houses and group trips, with several users highlighting the guarantee of no shared spaces. Strengths mentioned include the ease of finding large properties through robust search filters and features like Trip Boards for group planning. Some reviewers also appreciated the consistency of experiences and the availability of loyalty points. However, concerns were raised regarding technical performance, as some users found the app clunky or experiencing crashes when attempting to communicate with hosts. Additionally, issues were reported concerning the reliability of the Instant Book feature and difficulties obtaining refunds when booking complications arose. Some feedback also mentioned that customer service response times for billing issues were slow, and site speed was cited as a limitation.