Reviewers frequently noted that the store layout and toy section were cleaner and better organized compared to other retailers. Several customers described the selection as trendy and the quality of the toys as good, specifically mentioning appreciation for items like 'Hearth & Hand' wood toys and scented pens. A recurring concern involves exclusive action figures, which are noted as selling out quickly, leading to reports that items are unavailable despite being listed as in stock online. Additionally, some experiences involved discrepancies where inventory status shown via the app did not match the physical availability of products. Pricing feedback mentioned that a RedCard discount was noted as covering the tax for larger playsets.