Reviewers describe a mix of experiences regarding the service and functionality. One customer reported excellent customer service, noting that the company went above and beyond. Conversely, another review indicated issues related to communication, where a keyless entry code was not sent prior to arrival, requiring the customer to call after hours. Performance concerns were also noted, as one user experienced slow and unusable Wi-Fi connectivity. Additionally, while one review mentioned the house was beautiful, the functional issues related to technology and communication were also reported.