Reviewers expressed mixed experiences regarding the property quality and service provided. Some customers found the property mediocre, noting that it did not meet expected hotel standards. Conversely, other reviews highlighted that the quality is more consistent than other rentals, and some loved the property and service. A recurring theme involved the utilization of points, with reviewers appreciating the ability to use points or earn points through the platform. Pricing was mentioned as being slightly higher than other platforms, though some felt this was worth it for peace of mind. One review indicated that the service level was not quite hotel-level.