Reviewers frequently praised the product quality, noting elite manufacturing tolerances, top-tier build quality, and better paper quality. Experiences with the product involved descriptions of fun, creative building, intricate designs, and appealing seasonal features. Store experiences were described as enjoyable, clean, and well-stocked, with staff noted as friendly and helpful in assisting customers. However, concerns arose regarding pricing, with several reviewers feeling the items were expensive or steep. Frustrations were also expressed regarding online ordering, citing site crashes, delays for popular sets, and difficulties securing items, although some reviews mentioned that support teams provided replacements for missing pieces.