It can do anything, but you’ll need a full-time admin just to keep it from breaking. It’s a beast.

Salesforce is the gold standard for a reason. Once you have all your customer data in there, the insights you get are incredible. It’s helped our sales team prioritize their leads way better than they used to.

The setup is a massive project. You can't just 'turn on' Salesforce; you need a consultant and about six months of configuration to get it to work with your specific business model. It's a huge commitment.

It’s so expensive. Every time we want to add a new feature or a few more users, it feels like we’re buying a small car. For a big company, it’s fine, but for our mid-sized team, the bill is definitely starting to hurt.

The new AI-driven 'Agentforce' features are actually useful. It's not just a chatbot; it actually helps draft emails and suggests the next best action for a deal. It feels like having an extra assistant on the team.