Our furnace quit right during that massive snowstorm last week. I called at midnight and they actually had a guy, Joe, out here by 1 AM. He fixed it in under an hour and didn't even charge an extra emergency fee because of their guarantee. Lifesavers!

They fixed the AC, but then I didn't hear from them for two days about the follow-up part they were supposed to order. I had to call them twice to get an update. The work is good, but the office communication is a bit spotty.

They were on time and very professional. The service was thorough and clean.

Signed up for their membership after a routine checkup. The tech, Daphne, was super easy to talk to and didn't make me feel stupid for asking how the filters work. It's nice to have a company you don't dread calling.

The tech was great, but I was a bit annoyed that they didn't mention the 'weekend service fee' over the phone. It’s not a huge deal, but I hate getting surprised by an extra $80 right when the bill comes.