Reviewers noted a massive selection of choices and the ability to find options that fit a budget. Positive experiences were mentioned regarding reliable service for European holidays and local contacts who provided helpful tips. However, concerns were raised regarding the accuracy of the listed properties, with some reviewers describing rentals as significantly smaller or darker than presented in photographs. Additionally, some feedback pointed to usability issues with the website, describing it as difficult to navigate. There were also concerns about communication, specifically noting that obtaining a personal response when asking questions was difficult.