Reviewers frequently highlight the ease of the booking process, noting that features like search filters and app organization make finding stays effortless. Customers appreciate the ability to find unique accommodations, such as architectural stays or unique locations, and value the character provided by hosts who offer local tips or amenities like kitchens. Positive feedback is also noted regarding host communication and support, with some instances of support teams providing alternative accommodation during issues. However, recurring concerns involve pricing, specifically the significant and sometimes escalating cleaning fees that negatively impact the overall cost of the stay. Additionally, some reviews mention discrepancies between photos and the actual property condition, and difficulties experienced when dealing with host responsiveness regarding maintenance issues.