Total breakdown in communication. I've been waiting for a spare key they promised me for three months. Every time I call, I get a different manager who says they'll 'look into it' and then ghost me.

I did almost everything online before even showing up. The 'AutoNation Express' thing is legit—I was in and out with my new truck in under an hour. Best car buying experience I’ve had in years.

Reliable and professional. It’s a huge corporate machine, so you know exactly what to expect. The facilities are always clean, the coffee is decent, and the paperwork is handled correctly the first time.

The service center is a total mess. I had an appointment at 9:00 AM for a simple oil change and they didn't even pull my car back until noon. Then they tried to sell me $2,000 worth of 'recommended' repairs I didn't need.

Found a great used SUV here. The price was fair and they gave me a decent amount for my trade-in without making me haggle for three hours. The salesperson actually knew the tech features of the car, which was a nice change.