I made an appointment for 10:00 AM and didn't even get my truck in the bay until 11:30. What's the point of an appointment if I'm just going to sit in the lobby for two hours? The work was fine, but their scheduling is a mess.

They're okay, but the wait times are crazy even with an appointment. I sat in the lobby for two hours for a simple rotation. They really need to stop overbooking their bays.

Total nightmare with my lug nuts. They cross-threaded one and then lied to my face, saying it 'came off rough.' I've been a customer since the 90s, but that kind of dishonesty is where I draw the line.

They're a bit pushy with the 'Certificates for Repair' insurance. I know it's a good deal for some, but I said no three times and the guy kept going. Just sell me the tires and let me go home, please!

The 'Free Flat Repair' is a total win. I brought in a tire with a nail in it, and they plugged it for zero dollars even though I didn't buy the tires there. I'll definitely be buying my next set from them because of that.