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3.9
All reviews
17 total
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FSFreddie Sutton2026-03-08Every time I call customer service, I get stuck in a phone tree for ten minutes before I talk to a human. For the biggest bank in the US, you’d think they'd have more staff.
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Christopher Lewis2026-03-01One of the most reliable banks I’ve dealt with. The app works great, and I feel like my money is in safe hands. -
KPKylie Porter2026-02-28There is a branch on basically every corner, which is great, but the lines on Saturdays are insane. I waited 30 minutes just to talk to a teller about a simple wire transfer.
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JNJennifer Nelson2026-02-23The Sapphire card is amazing for travel, but the actual banking at the branch can be a bit slow and corporate.
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AGAlbert Griffin2026-02-16Their Sapphire cards are the gold standard for travel points, but man, the interest rates on their basic savings accounts are basically zero. Don't park your cash here.