Their customer service line can have some long wait times during peak travel seasons. When a flight gets canceled and you have 50 executives stranded, you don't want to be on hold for 30 minutes. They need more staff on the phones.

The reporting tools they give you are amazing. I can see exactly where every dollar went, which makes my CFO very happy. It’s the most 'buttoned-up' meeting management company out there.

They have incredible leverage with hotels. They got us into a venue that was technically 'sold out' and even negotiated a better rate than we had in our budget. Their buying power is a massive perk for clients.